Practice assigns Care Team

• • Providers​ - specific to procedure or patient

  • Patient co-ordinators

  • Front Desk

• Patient can contact assigned Care Team through secure messaging system

Care Team

A communication tool:

• Patients

• Providers - one or more providers as designated

• Support team - patient co-ordinators, front desk etc. as designated by practice

• Secure and HIPPA compliant

• Inboard - resides within the patient portal - does not use regular SMS

• Bi-directional - all parties can receive and send messages

• Great patient engagement tool:

  • Programmed communications - ask patient how they doing 2 days after procedure​

Messages

The most informative patient library:

• Use Saratoga basic library of information

• Add your information to the library

• Provide procedure/condition specific information

• Provide patient specific information

Everything your patients need to know about the procedure they have purchased and any other procedures you want them to know about.

Library

A secure HIPPA compliant document folder:

• Repository for all documents you wish to share with patients

• Patients can upload any document, image, video or website url.

• Newsletters, articles of interest or websites you want specific or all patents to see.

• Patients can upload consent forms prior to visit. 

Documents

Patients are managed with specific procedure Care Plans:

• Patient management pre and post procedures

• Can have multiple Care Plans running simultaneously ie. skin care and fat reduction

• Great to support package or series offerings

• Improves procedure efficacy

• Maintains patient engagement

Your Plan

Patient Procedures

• Details of specific procedure the patient has signed up for

• Electronic patient brochure

• More expansive than patient brochure information

• Collection of other patient before and afters - particularly shared information program

• Information on complementary/supplementary products and procedures 

Procedures

The patient Photo Module can be used as follows:

• Before and after photos can easily be stored for the patient to review their progress 

• Patients can take their own pictures at defined intervals which will be available to the provider on a real time basis

• Providers can closely monitor post procedure recovery - eg. skin redness 

Photos

The patient journal is an important tool for patient engagement:

• Pre and post procedure compliance

• Symptom monitoring - require patients to record symptoms post procedure

• Surveying patients:

  • Triggered responses

  • Ad hoc

  • Programmed time based

Journal

Appointments:

• All past and future appointments will be recorded for patients' convenience.

• Syncronizes with Google Calendar and Outlook 

Appointments

Patients can set up reminders to carryout pre and post procedure protocols:

• Intra day - morning and evening

• Daily

• Weekly

• Scheduled visits

Reminders

An industry first referral program:

• Person referred is required to opt-in for qualified, convertible leads

• All parties immediately notified by text and email

• Patient can track rewards

• Lead visibility - to all involved in the process

Refer

Sell more product online:

• Easy access for patients

• Alert patients of specials through the Messaging module

• Remind patients when out of product - through re-order tracking system

• Patients pick up or have product shipped direct to their homes

• Help you set up an online store if you don't already have one

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